Georgia Department of Driver Services Customer Service Center

Built to Serve Gainesville’s Growing Population

Carroll Daniel was selected as part of a design-build team to construct the new customer service center of the Department of Driver Services (DDS) Customer Service Center in Gainesville, Georgia. The existing building was demolished, and the new 10,000 SF building was built to accommodate Gainesville’s growing population with improved efficiency, capacity and technology.

Expanding Capabilities

In the two years prior to the new facility’s opening, the DDS staff at the Gainesville Office reached their goal of serving 95% of customers in 30 minutes or less. With an increased capacity to serve 16 people at a time, customers are served, on average, in less than 30 minutes at the new facility. The new DDS center also increased its exam room to allow 19 people to test at once.

Out of the 67 DDS centers in Georgia, only 10 are CDL sites. The extra testing pads at the new Gainesville facility provides the ability to have 25 additional CDL tests a week — an incredible improvement helping boost the community’s distribution and logistics capabilities.

This facility is adding a significant presence of the issuance of CDLs (Commercial Driver’s License). It will add five additional testing stations for CDLs to be able to, every day and consistently, issue five additional CDLs, which is a huge accomplishment.

Nathan Deal

Former Governor of Georgia

This new build will add up to seven more service counters and will provide an additional five commercial driver license tests daily. We will also add a third carousel, which is the testing pad for truck drivers. We know this is a high demand career field. This will give us the opportunity to get those drivers tested and on the road so they can help serve the community.

Spencer Moore

Commissioner of the Georgia Department of Driver Services

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